CocoonIT Services Support

At CocoonIT Services we have designed back office CRM solution for handling and managing customers support issues and resolutions. The support model customer engage with CocoonIT Services are

• Offshore Support –

  With offshore support in place customer issues are resolved through Email , Phone support and industry standards response times are maintained

• Onsite Support –

  With Onsite support, CocoonIT Services consultants are deployed at customer sites post implementation support on the business issues and user trainings